Privacy Policy

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (phone number, email address, mailing address)
• Property address and service location details
• Service preferences and history
• Payment information (processed securely through third-party providers)
• Photographs of your property (before and after service, with your consent)

2.2 Website Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information
• Cookies and similar tracking technologies

2.3 Communication Records

We may keep records of communications including phone calls, emails, text messages, and service requests to provide better customer service and maintain service history.

3.1 Service Provision

We use your information to provide power washing services, schedule appointments, process payments, and communicate about your service needs.

3.2 Customer Service

We use your information to respond to inquiries, provide customer support, and maintain service records for future reference.

3.3 Marketing and Communications

With your consent, we may use your information to send promotional materials, service reminders, and company updates. You can opt out of marketing communications at any time.

3.4 Business Operations

We use information to improve our services, analyze business trends, and maintain our website and business operations.

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, scheduling software, and marketing platforms. These providers are bound by confidentiality agreements.

4.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our customers or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

4.4 Consent

We may share information with your explicit consent for specific purposes, such as using before/after photos for marketing materials.

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5.2 Data Storage

Your information is stored on secure servers and is accessible only to authorized personnel who need access to perform their job functions.

5.3 Payment Security

Payment information is processed through secure, PCI-compliant third-party payment processors. We do not store credit card information on our servers.

6.1 Access and Updates

You have the right to access, update, or correct your personal information. Contact us to request changes to your information.

6.2 Marketing Opt-Out

You can opt out of marketing communications by clicking unsubscribe links in emails or contacting us directly.

6.3 Data Deletion

You may request deletion of your personal information, subject to legal and business record retention requirements.

6.4 Photo Usage

You can request that we not use your property photos for marketing purposes or remove existing photos from our marketing materials.

7.1 Website Cookies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

7.2 Cookie Management

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

7.3 Third-Party Analytics

We may use third-party analytics services to understand website usage and improve our services. These services may use cookies and tracking technologies.